Satisfaction Survey
Customer satisfaction survey form
  • Organization/company name*

  • Date*

  • Date of Service*

  • Request No.*

  • Certificate No.*

  • Products certified*

  • Do you think the quality of the services provided by HAN RISE Company is adequate?*

    • Very bad
    • Weak
    • Intermediate
    • Good
    • Very good
  • Were the deadlines given for Proposal Assessment Period complied with?*

    • Yes
    • No
  • Was the service performed within the agreed time frame?*

    • Yes
    • No
  • Can you easily reach the HAN RISE Company staff?*

    • Yes
    • No
  • At the end of the service, were reports, certificates etc. delivered in full and without delay?*

    • Yes
    • No
  • Do you think documents (catalogue, certificate, report, etc.) prepared by HAN RISE are sufficient?*

    • Yes
    • No
  • What's your overall satisfaction with working with HAN RISE Company?*

    • Very bad
    • Weak
    • Intermediate
    • Good
    • Very good
  • Considering your relationship with HAN RISE, to what extent would you recommend working with us?*

    • Very bad
    • Weak
    • Intermediate
    • Good
    • Very good
  • What is your degree of overall satisfaction for the HAN RISE Company staff?*

    • Very bad
    • Weak
    • Intermediate
    • Good
    • Very good
  • How did you find the attitude, behavior and communication of HAN RISE staff during the service?*

    • Very bad
    • Weak
    • Intermediate
    • Good
    • Very good
  • Did HAN RISE staff show attitudes/behaviors against business ethics (impartiality, confidentiality)?*

    • Yes
    • No
  • Did HAN RISE staff deviate from service purpose into other issues (political, religious, private..)?*

    • Yes
    • No
  • Please detail your complaint

  • Please detail your complaint regarding decisions taken by HAN RISE company

  • Please share your overall opinions and specify fields you recommend us to improve

Thank you on behalf of HAN RISE Company for filling out the form.

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    Quality Assurance, Our Focus

Building 1,Rm 2908,Runcheng Land Center,No.1499 Hangxing Rd,Yuhang District, Hangzhou,China.

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